Terms of Service

Welcome to Seen and Red. These Terms of Service ("Terms") govern your use of our website and services. By using our services, you agree to these Terms.

1. Services Description

Seen and Red provides AI-powered message analysis services to help users identify communication patterns in their relationships. Our services include:

• Message screenshot analysis for red and green flags
• Communication pattern identification
• Educational content about healthy relationships
• Newsletter with relationship insights

2. Acceptance of Terms

By accessing or using our services, you:

• Agree to be bound by these Terms
• Confirm you are at least 18 years old
• Have the authority to enter into this agreement
• Will comply with all applicable laws

3. User Obligations

When using our services, you agree to:

• Provide accurate information
• Use services only for lawful purposes
• Respect others' privacy and consent
• Not submit content that violates laws or rights
• Not attempt to hack or disrupt our services

4. Content Submission

When you submit messages or screenshots:

• You confirm you have the right to share this content
• You understand we may use it to provide our services
• You retain ownership of your content
• We may retain content for service improvement
• We will not share your content with third parties

5. Payment Terms

For paid services:

• All payments are processed securely through Stripe
• Prices are listed in USD and subject to change
• Payment is due immediately upon purchase
• Subscription services auto-renew unless cancelled
• You can cancel subscriptions at any time

6. Refund Policy

We offer refunds under the following conditions:

• Technical issues preventing service delivery
• Duplicate charges or billing errors
• Service not delivered within 48 hours
• Refund requests must be made within 7 days
• Refunds are processed through original payment method

7. Disclaimers and Limitations

Service Disclaimers

• Our analysis is based on AI interpretation and may not be accurate
• Results are for educational purposes only
• We do not provide medical, legal, or professional advice
• Individual results may vary

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for services
• We are not liable for indirect or consequential damages
• We do not guarantee specific outcomes
• You use our services at your own risk

8. Intellectual Property

Our services contain proprietary content:

• All website content is our intellectual property
• You may not copy, distribute, or modify our content
• Our trademarks and logos are protected
• You grant us license to use submitted content for service delivery

9. Privacy and Data

Your privacy is important to us:

• See our Privacy Policy for detailed information
• We implement security measures to protect your data
• We may use anonymized data for service improvement
• You can request deletion of your data

10. Prohibited Activities

You may not:

• Use our services for illegal activities
• Submit content without proper consent
• Attempt to reverse engineer our technology
• Create fake accounts or misrepresent identity
• Spam or harass other users
• Violate any applicable laws or regulations

11. Termination

We may terminate or suspend your access:

• For violation of these Terms
• For fraudulent or illegal activity
• For abusive behavior
• At our discretion with notice

12. California Law

These Terms are governed by California law:

• Disputes will be resolved in California courts
• California consumer protection laws apply
• You have rights under California privacy laws

13. Changes to Terms

We may update these Terms:

• Changes will be posted on this page
• We will notify users of significant changes
• Continued use constitutes acceptance
• You should review Terms periodically

14. Severability

If any provision of these Terms is found invalid, the remaining provisions will continue in effect.